INFORMATION TECHNOLOGY
Our Information Technology area provides technologically advanced consulting and services. We help our partners achieve their Business Goals, increase revenues and maximize the level of their services.
How can we do that?
We are trustworthy provider
From Task Management to Customized Solutions, whatever the IT project may be, we bring innovation by providing teams of consultants whose skills and certifications are always up to date and recruiting ad hoc the best technical talents rapidly and efficiently.
Advantages of an Outsourcing branded Axcent
Our customers with us can:
• Focus on their business
• Achieve and maintain a competitive advantage
• Gain more efficiency in management processes
• Reduce operating time
• Benefit from more specialized and flexible talents
Our Experts
• Project Managers
•Functional Analysts
•Developers
•Testers
• Functional Analysts
•Service Level Managers
•Service Desk
Sectors
• Public Administration
• Retail
• Industry
• Insurance
• Banking
• Energy
• Finance
• Media
• TELCO
The Software Factory
Whenever standard solutions already present on the market do not suffice meeting the expectations of the business, this is the point, our Software Factory comes into play. It is a production center, a team working in synergy for the development, implementation and maintenance of entirely customized systems.
The development model:
- Rigorous coordination within design, implementation, test and delivery;
- Development on end- to- end logic or on determined sections;
- Client’s total Ownership;
- In-house management of the production;
- Continuous catch-up and alignment of the Client thanks to coordinating Client Specialists.
The Software Factory
Whenever standard solutions already present on the market do not suffice meeting the expectations of the business, this is the point, our Software Factory comes into play. It is a production center, a team working in synergy for the development, implementation and maintenance of entirely customized systems.
The development model:
- Rigorous coordination within design, implementation, test and delivery;
- Development on end- to- end logic or on determined sections;
- Client’s total Ownership;
- In-house management of the production;
- Continuous catch-up and alignment of the Client thanks to coordinating Client Specialists.
Operational Framework
IT Service Management Lifecycle
Service Strategy
First stage used to align the IT activities with the core business. It is the stage where a strategy to serve customers is created:
• Return of investment (ROI)
Service Design
The stage where the service is designed and altered/customized:
• Service Catalogue Management
• Service Level Management
• IT Service Continuity Management
Service Transition
Hand-over of the services from the development phase to operations phase:
• Release and Deployment Management
• Service Validation and Testing
Service Operation
Phase ensuring that services are delivered within the agreed service level, by solving any kind of issue faced by users:
• Event Management
• Problem Management
• Request Fulfillment
• Service Desk
• IT Operation Management
• Technical Management
• Application Management
Continual Service Improvement
Final stage helping to identify and implement strategies to prrovide better service in future:
• Service reporting
• Service measurement
• Service level management
Macroareas, Technologies and skills
The ITSM Lifecycle (Information technology Service Management), is a dynamic process which incorporates new business processes, new technology, and new capabilities over time.
Axcent Academy
Axcent Technology Solutions is committed to giving a Specialized Training to its professionals, for activities of Research aiming at boosting Innovation & Quality.
We created Academies devoted to train our resources on the main IT technologies. With the Academy we accompany our younger colleagues in their growth, looking after them in their educational activities, thanks to experienced professionals and certification paths.
During our Academies, the professionalism of our skilled staff is made available to learners. Moreover, we promote training sessions and training on the job, in collaboration with our main technological partners.
Work for Axcent!
Visit our careers page, get in touch with our Recruiting and send us your application!